School Messenger Texting Info

FAQ’s

How do recipients opt-in to receive text messages?

1. Text the word “YES” to 68453 from each wireless device they wish to receive texts on.

2. Confirm the text device number(s) are in SchoolMessenger. [Note: Depending on the data

synchronization configuration it may take 24 hours or more for numbers to be updated from the

district SIS database.]

How do recipients opt-out of receiving text messages?

Recipients not wishing to receive text messages to a particular number can simply do one of the

following:

1. Don’t opt-in, and don’t reply to the opt-in invitation message.

2. Text “STOP” to 68453 at any time.

3. Opt out online at http://schoolmessenger.com/txtmsg

4. Request that the SchoolMessenger system administrator add the number to the account’s phone

number block list.

Can the text messages come from a district phone number instead of the

SchoolMessenger short code?

No, short codes are the industry standard and the only fast and reliable way to deliver mass text

notifications.

I received a text message that says it’s from SchoolMessenger? What does it mean?

That was the opt-in invitation message sent by SchoolMessenger if it was from 68453 and it said:

<<Insert Customer Name>> text messages. Reply Y for aprx 3 msgs/mo. Txt HELP 4info. Msg&data rates

may apply. See schoolmessenger.com/tm

To continue receiving informational text messages from the school district reply with “YES”. If you

don’t reply, you will not receive any future texts from SchoolMessenger.

I opted in, but I’m not receiving texts?

Ensure that the district has included your correct device number in the database (Student

Information System or HR System) in the SMS phone fields that are synchronized with

SchoolMessenger. It may take 24 hours for this number to be active after being changed or added to

the district’s system.

Send a text with the word “YES” from that specific device to 68453. You should receive an opt-in

confirmation message from the service.

If you want to receive texts on multiple devices, each device number must have an opt-in receipt.

Confirm that the district has attempted to send a SchoolMessenger broadcast that includes a text

message to your phone number.

How do I know if it worked?

After you text one of the key words to the short code the system will ALWAYS respond back with one of three messages:

Opt-in Response: You’re now registered with the SchoolMessenger notification service. Reply STOP to cancel, HELP for help. Msg&data rates may apply.3msgs/mo. schoolmessenger.com/tm

Opt-out Response: You’re unsubscribed from SchoolMessenger. No more messages will be sent. Reply Y to resubscribe or Help for help. Msg & data rates may apply schoolmessenger.com/tm

Help or Unknown Key Word Response: Reply Y to subscribe for aprox 3 msgs/mo.Text STOP to quit. For more information reply HELP.

Any other response – or no response – indicates the recipient should contact their wireless device provider to have SMS messaging/premium content enabled (see below for more details).

What does it mean if I texted “yes” to 68453 and I received some sort of error message back?

If you receive what appears to be an error message similar to one of the following it most likely means that short code text messaging is not enabled on your wireless subscription plan:

• Service access denied

• Message failed

• Shortcode may have expired or shortcode texting may be blocked on your account

• Does not participate

These replies DO NOT indicate that the wireless provider can’t receive messages from SchoolMessenger. Rather, they are an indication that the mobile device does not have short code SMS texting enabled for that number. This is sometimes disabled by default on company provided cell phones. To address this contact your wireless provider.

[Note: Providers sometimes use various names for this type of texting service (e.g. short code, SMS, premium, etc.). If you simply ask about text messaging, your carrier may assume you are referring to person-to-person. Therefore be very clear to refer to “short code” text messages. Most TV programs with a voting component use short code SMS messaging (e.g. American Idol, Dancing with the Stars, etc.). Using an example such as this can be a way to clarify the type of texting service you want to enable.]

Will I be charged for the text messages that I receive from SchoolMessenger?

SchoolMessenger does not charge recipients for the text messages that they receive or send to the short code; however, wireless providers may charge for individual text messages depending on the plan associated with the wireless device.